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    Eevee PikaxEevee

    Help Center

    Frequently Asked Questions

    SHIPPING & DELIVERY

    WHERE CAN I TRACK MY ITEM(S)?

    WHY HAVE I NOT RECEIVED MY ITEM(S)?

    WHO DELIVERS MY ITEM(S)?

    WHAT TIME ARE DELIVERIES USUALLY MADE?

    WHAT HAPPENS IF NO ONE IS AT HOME?

    WHERE DO YOU SHIP FROM?

    I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?

    WHAT ABOUT MY BILLING ADDRESS?

    IS IT POSSIBLE TO CHANGE THE ADDRESS AFTER RECEIVING CONFIRMATION OF SHIPPING?

    REFUNDS, EXCHANGES, RETURNS, & CANCELLATIONS

    WHAT IS YOUR REFUND POLICY?

    HOW LONG DO REFUNDS TAKE?

    I STILL HAVE YET TO RECEIVE MY REFUND?

    I DON'T LIKE MY ITEM, CAN I RETURN IT?

    WILL YOU REFUND ME THE SHIPPING COSTS?

    CAN I RETURN AN ITEM AND EXCHANGE IT FOR SOMETHING ELSE?

    CAN I STILL CHANGE MY ITEM AFTER RECEIVING THE EMAIL CONFIRMATION?

    WHAT DO I DO IF I HAVE RECEIVED A DAMAGED ITEM?

    CAN I RETURN A DAMAGED ITEM?

    IMPORT TAXES & DUTIES

    WHAT HAPPENS IF I AM CHARGED WITH IMPORT DUTIES?

    PROMOTIONAL ITEMS

    WHY DO YOU HAVE SOME ITEMS FOR FREE?

    SUBSCRIPTIONS

    DO YOU SUBSCRIBE ME TO ANY BOXES?

    EMAILS & NOTIFICATIONS

    WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?

    I'M UNABLE TO VIEW YOUR EMAIL PROPERLY