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Frequently Asked Questions

SHIPPING & DELIVERY

WHERE CAN I TRACK MY ITEM(S)?

WHY HAVE I NOT RECEIVED MY ITEM(S)?

WHO DELIVERS MY ITEM(S)?

WHAT TIME ARE DELIVERIES USUALLY MADE?

WHAT HAPPENS IF NO ONE IS AT HOME?

WHERE DO YOU SHIP FROM?

I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?

WHAT ABOUT MY BILLING ADDRESS?

IS IT POSSIBLE TO CHANGE THE ADDRESS AFTER RECEIVING CONFIRMATION OF SHIPPING?

REFUNDS, EXCHANGES, RETURNS, & CANCELLATIONS

WHAT IS YOUR REFUND POLICY?

HOW LONG DO REFUNDS TAKE?

I STILL HAVE YET TO RECEIVE MY REFUND?

I DON'T LIKE MY ITEM, CAN I RETURN IT?

WILL YOU REFUND ME THE SHIPPING COSTS?

CAN I RETURN AN ITEM AND EXCHANGE IT FOR SOMETHING ELSE?

CAN I STILL CHANGE MY ITEM AFTER RECEIVING THE EMAIL CONFIRMATION?

CAN I RETURN A DAMAGED ITEM?

IMPORT TAXES & DUTIES

WHAT HAPPENS IF I AM CHARGED WITH IMPORT DUTIES?

PROMOTIONAL ITEMS

WHY DO YOU HAVE SOME ITEMS FOR FREE?

SUBSCRIPTIONS

DO YOU SUBSCRIBE ME TO ANY BOXES?

EMAILS & NOTIFICATIONS

WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?

I'M UNABLE TO VIEW YOUR EMAIL PROPERLY